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Custom’s approach to solution development starts with reviewing organizational goals and objectives, then matching technology solution development to empower our clients in realizing those goals. We believe that providing demonstrable value to our clients is the foundation in a successful project engagement.

Product
Product procurement and associated services oftentimes offer complexity for our clients. In addition to outstanding customer service and a dedicated product team, Custom offers a variety of services such as kitting, custom-builds, asset tagging and management and comprehensive order tracking. Read more...

Applications
Custom’s flagship product, Infinite Campus, is a comprehensive, web-based environment where administrators, teachers, parents, and students use technology to streamline communication of information, work more efficiently and help increase individual student achievement. More robust than traditional Student Management Systems, Infinite Campus combines multiple data management programs into a single integrated application. Read more...

IT Services
IP Communications, Consolidation/ Virtualization, Security, Messaging and Archiving, and Directory Services are just a few of the IT solutions Custom offers. Each is tailored to meet specific organizational needs/demands and are designed to provide bottom-line value to our clients. Read more...

Consulting
Custom’s consulting practice includes Project Management services and Project Management Office solutions, Strategic Planning consultation, Workflow consulting and Data Center assessment services. Read more...

Outsourcing
Reduce the complexity of technical staff sourcing, hiring and retaining with CustomSource, our expert resource outsourcing solution. Custom has provided outsourced solutions for many of our clients, ranging from individual skilled resources to entire IT organizations. Read more...

 

 


Break-Fix

Services Provided
Custom Computer Specialists’ Repair Services Team provides expert diagnosis and repair of notebooks, desktop PCs and printers both in-warranty and out-of-warranty. We have a team of several Field Service Technicians, one in-house Service Technician and three Service Desk staff members. Most of our work is performed at client locations, but we do offer carry-in service at our Depot Repair Facility.

Supported Manufacturers
We service many of the more popular manufacturer’s products. We are authorized to provide warranty and non-warranty repair for Apple, Dell, HP, IBM, Lenovo, Lexmark, Xerox and more. Where it makes sense, we are more than willing to partner with other manufacturers if there will be a suitable volume of repair business.

Benefits
One source for repair of most major manufacturer’s equipment. Why deal with a variety of different approaches that individual manufacturers offer in servicing their systems when you can contact Custom for one convenient approach for all your repair needs.

Proven Methodology – Custom handles in excess of 400 repairs per month. Our expert diagnosis and logistical parts ordering process enable us to return your systems back to use within a few days.

Free up IT Resources to address more business critical tasks. - Let your internal IT staff focus on the more mission critical work that benefits your organization and let Custom handle the routine repair work.

Software Support – The majority of computer problems are software related. When the manufacturers support falls short, Custom can expertly diagnose and resolve most software issues.

Remote Site Support – If your organization has offices in other cities within the United States, Custom through a network of affiliated Service providers can be your one stop repair provider.

Facts of note:

  • Largest Apple Repair Provider in the NY Metro area.
  • Successfully service thousands of Macintosh Systems for the Largest Educational Institution in the World - the NYC DOE.
  • Wide geographic coverage spanning the NY metro area through the Boston metro area for ad hoc break-fix
  • Multi-site support coverage throughout the continental US
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