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Custom’s approach to solution development starts with reviewing organizational goals and objectives, then matching technology solution development to empower our clients in realizing those goals. We believe that providing demonstrable value to our clients is the foundation in a successful project engagement.

Product
Product procurement and associated services oftentimes offer complexity for our clients. In addition to outstanding customer service and a dedicated product team, Custom offers a variety of services such as kitting, custom-builds, asset tagging and management and comprehensive order tracking. Read more...

Applications
Custom’s flagship product, Infinite Campus, is a comprehensive, web-based environment where administrators, teachers, parents, and students use technology to streamline communication of information, work more efficiently and help increase individual student achievement. More robust than traditional Student Management Systems, Infinite Campus combines multiple data management programs into a single integrated application. Read more...

IT Services
IP Communications, Consolidation/ Virtualization, Security, Messaging and Archiving, and Directory Services are just a few of the IT solutions Custom offers. Each is tailored to meet specific organizational needs/demands and are designed to provide bottom-line value to our clients. Read more...

Consulting
Custom’s consulting practice includes Project Management services and Project Management Office solutions, Strategic Planning consultation, Workflow consulting and Data Center assessment services. Read more...

Outsourcing
Reduce the complexity of technical staff sourcing, hiring and retaining with CustomSource, our expert resource outsourcing solution. Custom has provided outsourced solutions for many of our clients, ranging from individual skilled resources to entire IT organizations.
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The Customer Experience

To ensure consistent service delivery that generates client success and satisfaction, Custom follows a standard engagement process. Our process includes:

An initial assessment, where we:

  • Take a snapshot of the current network for architecture, security, reliability and scalability
  • Study key applications, support processes and any tools in use
  • Document all findings in a deliverable matrix
  • Recommend remediation based on best practices, potential cost savings and an IT road map that provides stability and supports your business plan

Stabilization

  • Based on the assessment, we implement the remediation recommendations to standardize, stabilize and reduce ongoing operating costs

Client on-boarding, where we:

  • Implement the chosen support solution, which usually includes:
    • Proactive monitoring and management of the network
    • Agreed upon service delivery response times
    • End user help desk support
    • Onsite services provided by Custom’s certified engineering team

Ongoing service delivery, including:

  • A kick-off meeting to review how to engage with Custom for services
  • Regular “wellness visits” by a designated Consultant to deliver reports on issues that have been dealt with and their resolution
  • Quarterly Business Reviews where we work together to plan strategy or budget as it relates to business issues that affect IT

Contact us today to get started!

 

 

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