24 X 7 IT Monitoring & Management

Designed for the environment where the IT staff needs 24x7 coverage and/or may not have the requisite expertise to solve all the issues they encounter on a day to day basis. This offering includes 24x7 network monitoring, server support, asset management and reporting, break-fix support, warranty administration and help desk reporting and ticketing. This will allow you to save money by utilizing remote management and monitoring tools to reduce the number of F/T IT support personnel required and gain the ability to optimize your current user support. The offering also allows for access to our network experts who can augment your own technical resources allowing for you to keep them focused on supporting your business critical functions.

If your company is like most in today’s technology world, a high performing, reliable network is essential. It is the lifeline that keeps your company running smoothly. If your network is performing poorly or has been compromised, productivity and profitability are immediately affected. Our flexible technology architecture will proactively monitor and manage your network metrics. This includes your Network Utilization, Routers, Switches, Firewalls and most devices in your IT infrastructure. Not only does the monitoring proactively prevent escalating problems and conditions, trends and metrics are monitored as well to help you plan for the future. Our sophisticated reporting lets you see the utilization of your network and how it is performing and growing.

In addition, this service also monitors and manages your network operating system including Servers as they are the engines and backbones that support mission critical applications, databases, files, images, e-mail, network components, web and internet access, end-user tools and a variety of other software and data. Whether your organization is small or large, servers are essential to maintaining a business running successfully. Our flexible technology architecture will proactively monitor and manage critical server metrics. Since servers are the backbone of every IT environment and there is a wide variety of critical functions that servers provide, special attention is required to maintain high availability, optimal performance, and overall stability.

Key Benefits
• Automate the installation of server patches
• Track critical hardware lease expiration dates
• Track and manage adherence to software licensing
• Remotely upgrade servers with the latest software
• Proactively monitor and manage network and
server metrics
• Protect and quickly restore mission critical network
and server information
• Prevent server outage and problem escalation
• Monitor network printers, routers, firewalls, & more
• Event log tracking
• Track CPU, disk and swap
• Additional network and server maintenance

Click here to download the Managed Services Brochure.