Gregory Galdi began his career as a chemist at Brookhaven National Labs, working on projects such as radioactive waste management and hydrogen storage processes. It was there that he was introduced to technology and was struck immediately by its ability to increase speed and productivity, as well as technology’s overall capability to make things better. Much better. Custom Computer Specialists was founded in 1979 on this realization.
Since its inception, Greg has kept Custom’s mission the same: to deliver technology solutions that represent the “best value” to our customers – that exact point where customer expectations on quality, cost, and timing converge. Greg manages Custom with integrity and honesty, placing immense value on the company’s three customers – its people, its clients and its business partners.
Greg is a member of the Young Presidents’ Organization, a three-time Entrepreneur of the Year finalist and recipient of Southampton College’s Distinguished Alumnus Award. In his spare time, Greg is an auto racing enthusiast and a member of the Sportscar Vintage Racing Association (SVRA).
Greg graduated from Long Island University with a Bachelor of Science in Chemistry.
JP Nel joined Custom Computer Specialists in May 2001 as an experienced systems and network Administrator, software developer, and project manager. JP brought more than 15 years of diverse information technology and industry experience with him. Prior to working for Custom, JP worked at Goodyear in South Africa and Philip Morris in New York City.
While at Custom, JP was involved in multiple large technology projects at Philip Morris before joining the Infinite Campus team as a project manager. JP was instrumental in establishing implementation methodologies and ensuring high quality service standards to clients and educational partners. During the last 15 years, JP has filled many key roles on the Infinite Campus team and was promoted to President of the division in 2018.
An avid sailor, JP is the fleet cruise captain of the Masthead Cove Yacht Club in Huntington, New York.
JP holds a Bachelor of Science degree in Physics and Computer Science from the Nelson Mandela University in Port Elizabeth, South Africa.
Christine Bergold, Vice President of Finance, epitomizes integrity, will power and passion for improvement. She has a demonstrated track record of leading the preparation and analysis of financial reports and interpreting data for CEOs.
Focused on simplifying processes while delivering the same or better results, she embraces the Keep It Simple Strategy. Christine counts among her many accomplishments her ability to streamline operational processing which significantly reduces time spent on billing, revenue recognition and month end close. She is especially adept at directing financial management teams to support achievement of overall corporate goals and objectives.
Christine earned her Master of Business Administration from Syracuse University.
Emily DeMerchant is the Vice President of ConexSys, a software division of Custom focused on development, sales and support of the HI-IQ® software application. HI-IQ is used by interventional radiology departments to improve patient outcomes, reduce costs and maximize efficiency.
When Emily first joined the workforce she found an affinity for technology and started her career as a web developer. In 2003, Emily joined the HI-IQ team as a technical support engineer on the HI-IQ help desk. It was in this position on the front-line serving customers, that she developed a talent for turning customer challenges and pain points into new and improved features.
Emily is responsible for transforming ConexSys into a leading edge provider of software as a service, helping customers meet evolving healthcare demands such as pay-for-performance, Maintenance of Certification, the Medicare Access and CHIP Reauthorization Act, Joint Commission guidelines and operational performance methodologies such as Lean and Six Sigma. These accomplishments led to Emily’s promotions to Practice Manager, Director and eventually Vice President of the division.
Emily studied at the University of Rhode Island and holds a Bachelor of Arts degree in Anthropology. She is also a graduate of the Small Business Administration’s Emerging Leaders Program.
Tom Franson joined Custom in 2006 as a Technical Project Manager. He began his career at Aon Consulting as a business analyst and went on to lead a consulting group providing services to American Express and the financial services industry. From Aon, Tom moved to Bloomberg Financial Markets where he managed a support operation for Bloomberg terminal installations and led a team of Regional Operations Managers.
At Custom, Tom has held many leadership roles including, Project Manager, Senior Manager, Associate Director and Director. He currently serves in the role of Vice President, Support Services and is responsible for Custom’s Onsite Staffing, Managed Services, Healthcare and Assessment practices.
Tom has served as the President of the Long Island Chapter of the Help Desk Institute since 2007 and is a frequent speaker on the subjects of building and managing high-performing IT support teams, managing with metrics-based KPI’s and quality management systems.
Tom earned a Bachelor’s Degree in Psychology from Saint Joseph’s College, and a Master’s Degree in Statistics and Organizational Development from Columbia University.
Kyriakos Kaimis is an accomplished technology executive with over 25 years’ experience identifying best-in-class technology solutions for Custom’s clients. Kyriakos understands the importance of technology in helping clients improve outcomes and is committed to being a life-long learner to ensure the best results for his clients.
As a strategist and accessible leader, Kyriakos’s strong client management skills have been directly attributed to improving client communications and shortening resolution times for customers.
He specializes in designing security solutions, disaster recovery and network architecture for both public and private sectors. Under his leadership “Custom Academy” was born – An internal training program designed to keep Custom’s engineers and sales teams informed on emerging technologies and solutions.
Kyriakos earned his Master of Science and Bachelor of Science degrees from the New York Institute of Technology. He is frequently featured as a guest speaker and panelist at industry conferences, seminars and webinars on topics such as cyber security, disaster recovery and cloud migration.
Suzanne McLaughlin is VP and General Manager for the New England region and is based out of Custom’s Lincoln, RI office. Suzanne is passionate about technology, but more importantly compassionate in her approach. She understands the unique challenges our customers face and many see her as not only their solution provider, but more importantly, as their trusted advisor.
With more than 25 years of technology consulting and management experience, Suzanne focuses on infrastructure design, networking and collaboration technologies. She works closely with Custom’s New England education, government and corporate clients to map technology solutions to improve their operational processes and develop strategies to produce high-impact technology solutions.
Suzanne leads Custom’s E-Rate program for the Northeast and has been instrumental in working with school districts and libraries to maximize their E-Rate funding.
Suzanne holds a Bachelor of Science in Computer Science and a Bachelor of Arts in Scientific Mathematics. She is Cisco Systems, Intel and Comp-TIA certified in Network Design and Solution Architecture and is a member of the Cisco Technical Leadership Council and of Tech-Collective.
Suzanne is a sought after speaker, frequently presenting on topics such as E-Rate, networking and security at industry seminars and conferences.