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CLIENT SUCCESS STORY

How a Not-for-Profit Reduced Azure Costs by Over 50% with Managed Services

CCS helped a New York not-for-profit modernize IT operations, improve support, and gain better visibility into cloud spend and system health.

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Industry Not-for-Profit / Healthcare Services
Location New York State
Services Managed Services, Azure Optimization, Service Desk
Challenges Rising Costs, Fragmented Support, Limited Visibility
50%+

Reduction in Azure Costs

24/7

Service Desk Support

Improved

End User Experience

Greater

IT Visibility & Control

The Challenge

The organization faced rising IT costs and performance challenges across its environment. Azure cloud costs were exceeding budget expectations, end users were experiencing slow and inconsistent support, and leadership lacked clear visibility into cloud usage, security, and system health.

They needed a trusted IT partner to reduce costs, modernize operations, and improve the technology experience for staff across multiple locations.

"
CCS helped us significantly reduce cloud costs while improving support responsiveness and visibility across our organization. Their team became a trusted extension of our IT department.
Director of Information Technology
New York Not-for-Profit Organization

The Solution

Azure Cost Optimization

  • Audited the Azure environment
  • Right-sized virtual machines
  • Eliminated unused resources
  • Implemented reserved instances
  • Refined backup and disaster recovery processes

Managed Services & Support

  • Established 24/7 service desk support
  • Proactively monitored systems
  • Provided on-site and remote support
  • Delivered reporting dashboards for leadership

End User IT Experience

  • Standardized device management
  • Improved patching processes
  • Implemented secure remote access
  • Rolled out user training and self-service portals

The Results

Through strategic managed services and Azure cost optimization, CCS helped the organization achieve substantial savings while enhancing IT reliability, user satisfaction, and leadership visibility.

Over 50% Reduction in Azure Costs

Cloud spend was cut by more than half, freeing budget for mission-critical programs.

Proactive IT Management

Leadership gained visibility into IT health and costs, supporting predictable budgeting.

Improved End User Experience

Employees experienced faster response times, fewer recurring IT issues, and greater confidence.

Strategic Partnership

With CCS handling day-to-day IT, the organization could focus more resources on delivering care.

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