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Your technician addresses every tech job with from start to successful completion with enthusiasm and commitment. He supports our high school, which is a challenging environment. His work is always appreciated for his timeliness and follow-thru. We have a great CUSTOM TEAM supporting us. Thank you.
I wanted to say thank you both very much! The PC refresh transition went so smoothly/seamlessly for me, I honestly do not recall a time in the past with previous companies where they did this as effectively as your team did. Transitioning onto a new/different laptop was usually so painful with other companies that we all dread it.
Just wanted to pass along a note about your technician at the Helpdesk. I have had issues on and off with equipment and software since before and after the shutdown. He has handled every one of my tickets and I have to tell you that the response time has been terrific. Additionally, he knows exactly how to resolve my problems and I am always back up and running in no time. I just wanted to pass along the compliment.
I just wanted to put in writing my thanks for all the help your department provided us this week as we prepare for the return of our students. Your team answered all our calls, switching phone lines and providing remote support, to your team of tehcnicians who made sure all the hardware was put back together correctly here in the building and gave 1:1 tech support to our neediest staff members. We literally did what I called a “blue light” special announcement this morning for anyone who needed tech support and they ran around the building putting out all of our little fires.
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