Custom Computer Specialists Privacy Policy & Your Privacy Rights

Public Privacy Policy

This Privacy Statement is effective as August, 2025

Custom Computer Specialists (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, www.customonline.com (“Site”). This Privacy Policy outlines our practices in compliance with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the General Data Protection Regulation (GDPR), and other applicable laws.

1. Information We Collect

Personal Information

We may collect information you voluntarily provide, such as:

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Company or organization name

  • Job title or role

  • Any details entered in forms, service requests, or live chats

Non-Personal Information

Automatically collected data may include:

  • IP address

  • Browser type/version

  • Operating system

  • Referring pages, time spent, and Site navigation

  • Cookies, pixels, and similar tracking technologies

2. Legal Bases for Processing (GDPR)

If you are located in the EU/EEA or UK, we process your personal information based on one or more of the following legal grounds:

  • Consent – You have given clear consent for us to process your personal data for a specific purpose.

  • Contract – Processing is necessary for the performance of a contract with you.

  • Legal obligation – Processing is required by applicable law.

  • Legitimate interests – Processing is necessary for our legitimate business purposes, balanced against your rights and freedoms.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services

  • Respond to inquiries and provide customer support

  • Send administrative information, updates, or promotional materials (if you’ve opted in)

  • Personalize your website experience

  • Comply with legal obligations and enforce our policies

4. How We Share Your Information

We do not sell personal information. We may share data with:

  • Service providers – For hosting, analytics, communications, or payment processing

  • Legal authorities – Where required by law, subpoena, or court order

  • Business transfers – In the event of a merger, acquisition, or asset sale

5. Your Privacy Rights

a. Under CCPA/CPRA (California Residents)

You have the right to:

  • Know what personal data we collect and how it’s used

  • Request deletion of your personal data

  • Opt out of the sale or sharing of your personal information (we do not sell your data)

  • Correct inaccurate personal data

  • Limit use and disclosure of sensitive personal information

To make a request, email us at info@customonline.com or call 800-598-8989

b. Under GDPR (EU/EEA & UK Residents)

You have the right to:

  • Access and obtain a copy of your personal data

  • Correct inaccurate or incomplete data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to certain processing activities

  • Data portability

  • Withdraw consent at any time

6. Cookies and Tracking Technologies

We use cookies, pixels, and tracking scripts for:

  • Site performance and analytics

  • Security and fraud prevention

  • Personalized content and advertising

You can adjust your cookie preferences in your browser or via our Cookie Consent Tool.

7. Data Security

We use industry-standard encryption, access controls, and monitoring to protect your data. However, no method of transmission or storage is completely secure.

8. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer period is required by law.

9. Third-Party Links

Our Site may link to third-party sites. We are not responsible for the content or privacy practices of these sites.

10. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without parental consent. If we learn that we have collected personal information from a child without verification of parental consent, we will delete it promptly.

11. International Data Transfers

If you access our Site from outside the United States, your information may be transferred to, stored, and processed in the U.S. By using our Site, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.