Custom Computer Specialists' Privacy Policy & Your Privacy Rights

Public Privacy Policy

This Privacy Statement is effective as of June 2026.

Custom Computer Specialists (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, www.customonline.com (“Site”). This Privacy Policy outlines our practices in compliance with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the General Data Protection Regulation (GDPR), and other applicable laws.

1. Information We Collect

Personal Information You Provide

We may collect information you voluntarily provide, such as:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Company or organization name
  • Job title or role
  • Any details entered in forms, service requests, or live chats

Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect information about your device and how you interact with the Site. This may include:

  • IP address
  • Browser type and version
  • Operating system and device identifiers
  • Referring and exit pages, pages viewed, time spent, and Site navigation activity
  • Information collected through cookies, pixels, and similar tracking technologies (see Section 6)

Some of this information — such as your IP address, device identifiers, and cookie identifiers — may identify you or your device on its own, or when combined with other information. Where required by applicable law, including the GDPR and the CCPA/CPRA, we treat this information as personal information and apply the protections and rights described in this Privacy Policy to it accordingly.

2. Legal Bases for Processing (GDPR)

If you are located in the EU/EEA or UK, we process your personal information based on one or more of the following legal grounds:

  • Consent – You have given clear consent for us to process your personal data for a specific purpose.
  • Contract – Processing is necessary for the performance of a contract with you.
  • Legal obligation – Processing is required by applicable law.
  • Legitimate interests – Processing is necessary for our legitimate business purposes, balanced against your rights and freedoms.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Respond to inquiries and provide customer support
  • Send administrative information, updates, or promotional materials (if you’ve opted in)
  • Personalize your website experience
  • Comply with legal obligations and enforce our policies

4. How We Share Your Information

We do not sell personal information. We may share data with:

  • Service providers – For hosting, analytics, communications, or payment processing
  • Legal authorities – Where required by law, subpoena, or court order
  • Business transfers – In the event of a merger, acquisition, or asset sale

Some of our advertising and analytics activities may involve disclosing online identifiers to third-party partners. Depending on your jurisdiction, this may be considered “sharing” of personal information. See Section 6 for how to opt out.

5. Your Privacy Rights

a. Under CCPA/CPRA (California Residents)

You have the right to:

  • Know what personal data we collect and how it’s used
  • Request deletion of your personal data
  • Opt out of the sale or sharing of your personal information
  • Correct inaccurate personal data
  • Limit use and disclosure of sensitive personal information

To make a request, email us at info@customonline.com or call 800-598-8989.

b. Under GDPR (EU/EEA & UK Residents)

You have the right to:

  • Access and obtain a copy of your personal data
  • Correct inaccurate or incomplete data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to certain processing activities
  • Data portability
  • Withdraw consent at any time

6. Cookies and Tracking Technologies

We and selected third parties use cookies, pixels, tags, and similar tracking technologies to operate, secure, and improve the Site and to understand how it is used. These technologies generally fall into the following categories:

  • Strictly necessary – Required for the Site to function and to support security and fraud prevention. These cannot be switched off.
  • Performance and analytics – Help us understand how visitors find and use the Site so we can improve it.
  • Functional – Remember your preferences and personalize your experience.
  • Advertising – Used by us or third-party partners to deliver and measure relevant advertising. This may involve disclosing online identifiers to those partners.

Some of these technologies may collect information that identifies you or your device, either directly or when combined with other information. We treat that information as personal information where applicable law requires.

Managing Cookies

You can manage non-essential cookies at any time through our Cookie Consent Tool or your browser settings. Where required by law, we will obtain your consent before placing non-essential cookies on your device.

Your Choices Regarding Tracking and “Sharing”

Certain advertising and analytics cookies may involve the “sale” or “sharing” of personal information as those terms are defined under the CCPA/CPRA. You can opt out of this activity by sending an email to info@customonline.com with the subject line: “Do Not Sell or Share My Personal Information”.

We also recognize and honor opt-out preference signals — including the Global Privacy Control (GPC) — transmitted by your browser, where required by applicable law.

7. Data Security

We use industry-standard encryption, access controls, and monitoring to protect your data. However, no method of transmission or storage is completely secure.

8. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer period is required by law. Information collected automatically through server logs and analytics is retained for [insert retention period, e.g., “up to 24 months”] and then deleted or aggregated, unless we are required to keep it longer.

9. Third-Party Links

Our Site may link to third-party sites. We are not responsible for the content or privacy practices of these sites.

10. Children’s Privacy

We do not knowingly collect personal information from children. In the United States, we do not knowingly collect personal information from children under 13 without verifiable parental consent. For users in the EU/EEA and UK, we do not knowingly collect personal information from children under the applicable age of digital consent (between 13 and 16, depending on the country) without appropriate consent. If we learn that we have collected such information without the required consent, we will delete it promptly.

11. International Data Transfers

If you access our Site from outside the United States, your information may be transferred to, stored, and processed in the U.S. By using our Site, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.