MANAGED IT & CYBERSECURITY SERVICES
Managed IT Services That Move Your Business Forward
Whether you have one location or many, CCS delivers proactive IT support, cybersecurity, and strategic technology guidance that keeps your organization secure, productive, and ready for what's next.
Managed Services for Organizations With One Location or Many
Whether you have one location or many, CCS delivers proactive managed IT services that simplify technology, strengthen cybersecurity, and empower your organization with responsive support and strategic guidance from a trusted local partner.
One Help Desk for Every Location
Consistent, responsive IT support for users whether they work onsite, remotely, or across multiple facilities.
Centralized Network Visibility
Proactive network management that gives your organization greater control, consistency, and performance.
Cybersecurity Built In
Security-focused service delivery that helps reduce risk, protect users, and strengthen resilience.
Guidance Beyond Tickets
Strategic technology planning from a partner focused on long-term outcomes, not just daily fixes.
IT Support That Scales With Your Organization
Today’s organizations need more than a traditional help desk. They need a managed services partner that understands their users, locations, infrastructure, security requirements, and long-term business goals.
CCS Connected Care: Four Flexible IT Support Options
Choose the level of managed IT and cybersecurity support that fits your organization, from essential security to fully managed services.
Basic Security
For customers with existing IT staff or another provider who only need best-in-class security toolsets.
- 24/7 XDR endpoint protection
- Enhanced SOC monitoring for network, cloud, and server infrastructure
- CCS detects and contains threats; your team remediates
Co-Managed
An extension of staff for your own IT team.
- Level 2/Level 3 support for your help-desk staff
- 24/7 monitoring, patching, and endpoint management for your IT infrastructure
- Third-party vendor coordination
Core
Your fully managed IT environment and end-user help desk.
- Unlimited help desk
- 24/7 monitoring, patching, and endpoint management for infrastructure and user workstations
- 24/7 XDR endpoint protection and basic SOC
- Email tenant administration
- Backup oversight of customer-deployed systems
Complete
Managed, monitored, backed up, and secure.
Everything in Core, plus:
- Enhanced SOC monitoring for network, cloud, and server infrastructure
- CCS-owned backup system deployment and management for Microsoft 365 or Google Workspace environments
- On-premises physical and virtual server backups stored in the cloud
- vCISO for technology roadmap and security guidance
Available add-ons: Security awareness training · Email security · Vulnerability scanning · Vulnerability remediation · Penetration testing · After-hours help desk · Voice systems and management · IT assessments
Not Sure Which Level of Support Is Right for You? Let’s Talk.
Schedule a ConsultationComplete Managed Services Designed Around Your Business
CCS helps organizations reduce downtime, improve service consistency, strengthen cybersecurity, and simplify day-to-day technology management.
- 24/7 monitoring and proactive maintenance
- Remote and onsite IT support
- Network and infrastructure management
- Microsoft 365 administration
- Endpoint management and patching
- Cloud management and optimization
- Backup and disaster recovery
- Cybersecurity monitoring and response
- Strategic technology planning and vCIO services
- Asset lifecycle and vendor management
Built for Complex Environments
Whether your organization operates from one office, multiple branches, school buildings, healthcare facilities, or municipal sites, CCS provides consistent support and centralized management to help keep technology running smoothly.
Corporate Offices
Reliable IT support for headquarters, branch offices, distributed teams, and growing businesses.
Healthcare Organizations
Technology services that support uptime, security, patient care, and operational continuity.
School Districts
Scalable support for classrooms, administration, devices, networks, and campus-wide technology needs.
Government Agencies
Responsive local IT services for municipalities, agencies, and public sector organizations.
Responsive IT Support When You Need It
When employees experience technology issues, they need answers quickly. CCS provides knowledgeable IT support through remote assistance, phone support, proactive monitoring, and onsite technicians when needed.
Technology Outsourcing With Predictable Outcomes
CCS gives organizations the flexibility to fully outsource day-to-day IT operations, supplement an internal IT team, expand after-hours coverage, add cybersecurity expertise, or scale support as the organization grows.
More Than a Managed Service Provider
Our clients choose CCS because we deliver strategic value in addition to technical support. We help organizations modernize infrastructure, improve cybersecurity maturity, optimize Microsoft 365, plan cloud migrations, reduce risk, and build long-term technology roadmaps.
Frequently Asked Questions
What managed IT service options does CCS offer?
CCS offers four flexible Connected Care engagement models: Basic Security, Co-Managed, Core, and Complete. These options allow organizations to choose the level of cybersecurity protection, IT management, help desk support, and strategic guidance that best fits their needs.
What is the difference between fully managed and co-managed IT services?
Fully managed IT services allow organizations to outsource day-to-day technology management, monitoring, maintenance, and user support. Co-managed IT services complement an existing internal IT department by providing additional technical expertise, Level 2 and Level 3 support, infrastructure monitoring, and vendor coordination.
Can CCS provide cybersecurity services without managing our IT?
Yes. CCS Connected Care Basic Security is designed for organizations that already have an internal IT team or another IT provider but need additional cybersecurity protection. Services include 24/7 XDR endpoint protection and enhanced Security Operations Center (SOC) monitoring for network, cloud, and server infrastructure.
What is included in CCS Core Managed IT Services?
CCS Core provides fully managed IT services, including unlimited help desk support, 24/7 infrastructure monitoring, patch management, endpoint protection, email tenant administration, and backup oversight. It is designed for organizations seeking comprehensive day-to-day IT management.
What additional services are included in CCS Complete?
CCS Complete includes everything in Core, plus enhanced SOC monitoring, CCS-managed backup solutions for Microsoft 365 or Google Workspace, cloud-stored server backups, and virtual CIO (vCIO) guidance for technology planning and cybersecurity strategy.
Can CCS support organizations with multiple locations?
Yes. CCS provides managed IT services for both single-location and multi-location organizations. Centralized monitoring, help desk services, cybersecurity capabilities, and infrastructure management help organizations maintain consistent technology support across distributed environments.
Can we customize our managed IT services with additional cybersecurity solutions?
Yes. CCS offers optional services including security awareness training, email security, vulnerability scanning and remediation, penetration testing, after-hours help desk support, voice systems management, and IT assessments.
How do we determine which CCS Connected Care option is right for our organization?
The right service model depends on your organization’s existing IT resources, cybersecurity requirements, infrastructure, and business objectives. CCS can assess your environment and recommend whether Basic Security, Co-Managed, Core, or Complete is the best fit.
Ready for Managed IT Services That Fit the Way You Work?
Whether you need full technology outsourcing or added support for your internal IT team, CCS can help you simplify operations, improve service levels, and strengthen cybersecurity.
Schedule a Consultation