Tom Franson joined Custom in 2006 as a Technical Project Manager. He began his career at Aon Consulting as a business analyst and went on to lead a consulting group providing services to American Express and the financial services industry. From Aon, Tom moved to Bloomberg Financial Markets where he managed a support operation for Bloomberg terminal installations and led a team of Regional Operations Managers.
At Custom, Tom has held many leadership roles including, Project Manager, Senior Manager, Associate Director and Director. He currently serves in the role of Vice President, Support Services and is responsible for Custom’s Onsite Staffing, Managed Services, Healthcare and Assessment practices.
Tom has served as the President of the Long Island Chapter of the Help Desk Institute since 2007 and is a frequent speaker on the subjects of building and managing high-performing IT support teams, managing with metrics-based KPI’s and quality management systems.
Tom earned a Bachelor’s Degree in Psychology from Saint Joseph’s College, and a Master’s Degree in Statistics and Organizational Development from Columbia University.