CLIENT SUCCESS STORY
How CCS Helped a State Government Agency Recover from a Major Ransomware Attack
After a cyberattack disrupted critical public services, CCS led a coordinated disaster recovery effort that restored operations, protected sensitive data, and strengthened long-term resilience.
Mission-Critical Operations Restored Within Weeks
No Ransom Paid
Critical Customer/Citizen Data Exfiltration
Agency Reputation Maintained
The Challenge
A Delaware-based government agency providing cloud-based services across deeds, courts, parks and recreation, planning, and public works experienced a catastrophic ransomware attack that encrypted servers, disrupted communications, and rendered essential applications inoperable.
Because both operational data and backups were encrypted, the agency had minimal immediate recovery options. Rapid restoration was critical to limit public service disruption, preserve stakeholder confidence, verify data integrity, and meet state and federal data protection requirements.
CCS helped coordinate a rapid, structured recovery effort that restored mission-critical operations, strengthened cybersecurity controls, and helped the agency maintain public trust.
The Solution
Incident Response Coordination
- Mobilized CCS Incident Response resources
- Coordinated with the National Guard Army Cyber Warfare Unit
- Assessed system damage and recovery priorities
- Supported transparent communication updates
Infrastructure Rebuild
- Reconstructed Active Directory using Office 365 accounts as a reference
- Rebuilt hypervisors and virtual servers
- Restored core systems from the ground up
- Verified recovered environments before return to service
Security Hardening
- Deployed new firewalls
- Enhanced endpoint detection and response protection
- Enforced agency-wide password resets
- Implemented multi-factor authentication
- Introduced DRaaS and Managed Security Services
The Results
Through coordinated disaster recovery, infrastructure rebuilding, and enhanced security controls, the agency restored critical services without paying a ransom and strengthened its long-term resilience against future cyber threats.
95% of Mission-Critical Operations Restored
Core public services were restored within weeks, reducing operational downtime.
No Ransom Paid
The agency avoided financial loss to malicious actors while continuing recovery efforts.
No Critical Data Exfiltration
Forensic analysis confirmed no exfiltration of critical customer or citizen data.
Stronger Cybersecurity Posture
Post-incident reviews led to improved response procedures, training, monitoring, and monthly security reviews.
Lessons Learned
DRaaS Is Essential
Daily, offsite, and immutable backups are critical for ransomware resilience and rapid recovery.
Preparedness Matters
A defined disaster recovery plan and trained personnel enable a coordinated response.
Communication Builds Trust
Transparent updates helped maintain stakeholder confidence during the crisis.
Continuous Improvement
Ongoing security assessments and reviews help cybersecurity strategies evolve over time.
Is your organization prepared for a cyberattack?
Let CCS help strengthen your disaster recovery, cybersecurity, and incident response strategy.
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