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CLIENT SUCCESS STORY

How CCS Restored Operations Across 35 Library Locations After a Ransomware Attack

Facing widespread service disruptions and encrypted systems, the Delaware State Library System partnered with CCS to rebuild infrastructure, recover critical services, and create a stronger cybersecurity foundation for the future.

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Industry Government / Public Sector / Library System
Location Delaware
Services Incident Response, Disaster Recovery, DRaaS, Cybersecurity, Managed SOC
Challenges Ransomware Attack, Encrypted Endpoints, Branch Closures, Data Recovery
90%

Systems and Critical Accounts Operational Within Weeks

$0

No Ransom Paid

3,000

Endpoints Rebuilt and Updated

Intact

Public Trust and Reputation Maintained

The Challenge

A Delaware State Library System operating 35 locations across multiple counties, jurisdictions, and municipalities suffered a severe ransomware attack that encrypted servers and endpoints, crippled communications, halted access to essential business applications, and forced multiple branch closures.

Rapid restoration was essential to minimize downtime across a system serving much of the state. The organization also needed to verify that backups were uncompromised, maintain transparency with the public, and document breach and recovery steps to meet state and federal data protection requirements.

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CCS led a coordinated recovery effort that helped the library system restore critical operations, avoid paying ransom, and strengthen its cybersecurity foundation for the future.
Client Success Story
Delaware State Library System

The Solution

Incident Response Leadership

  • Led response operations and recovery coordination
  • Assessed system impact and prioritized restoration efforts
  • Managed communications during the crisis
  • Supported law enforcement notification and public updates

Backup Recovery & Rebuild

  • Verified DRaaS backups were intact and offline
  • Rebuilt servers and approximately 3,000 endpoints
  • Reconstructed the network environment
  • Restored systems, applications, and critical accounts

Security Hardening

  • Implemented new hypervisors and next-generation firewalls
  • Deployed advanced EDR protection
  • Added managed SOC services with monthly reviews
  • Upgraded DRaaS and enabled MFA-secured access

The Results

Within a few weeks, 90% of systems and critical accounts were operational without paying the ransom. While forensic analysis confirmed some customer data had been exfiltrated, the library system maintained public trust through transparent communication and a coordinated response.

90% Operational Within Weeks

Critical systems and accounts were restored quickly to reduce service disruption.

No Ransom Paid

The organization avoided financial loss to malicious actors.

Complete Environment Rebuild

Servers, applications, accounts, and thousands of endpoints were rebuilt and updated.

Reputation Remained Strong

Transparent communication and professionalism helped preserve public trust.

Post-Recovery Improvements

Updated Incident Response Plan

The organization improved its recovery planning and cybersecurity procedures.

Staff Cybersecurity Training

Employees received training to strengthen preparedness and reduce future risk.

Enhanced Email Security

Email security improvements were planned as part of the long-term hardening effort.

Ongoing Security Testing

Regular vulnerability scans and bi-annual penetration tests were added.

Could your organization recover quickly from ransomware?

Let CCS help strengthen your disaster recovery, cybersecurity, and incident response strategy.

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