Just wanted to say thank you both very much! The PC refresh transition went so smoothly/seamlessly for me, I honestly do not recall a time in the past with previous companies where they did this as effectively as your team did. Transitioning onto a new/different laptop was usually so painful with other companies that we all dread it.
Just wanted to pass along a note about your technician at the Helpdesk. I have had issues on and off with equipment and software since before and after the shutdown. He has handled every one of my tickets and I have to tell you that the response time has been terrific. Additionally, he knows exactly how to resolve my problems and I am always back up and running in no time. I just wanted to pass along the compliment.
I would like to just say that your technician has been an enormous help to us at our firm. He always comes here ready to work and a very pleasant personality. We are confident that we can count on him for our IT issues that he can attend to. He certainly is Made For This!!!
I just wanted to put in writing my thanks for all the help your department provided us this week as we prepare for the return of our students. Your team answered all our calls, switching phone lines and providing remote support, to your team of tehcnicians who made sure all the hardware was put back together correctly here in the building and gave 1:1 tech support to our neediest staff members. We literally did what I called a “blue light” special announcement this morning for anyone who needed tech support and they ran around the building putting out all of our little fires.
Your technician addresses every tech job with from start to successful completion with enthusiasm and commitment. He supports our high school, which is a challenging environment. His work is always appreciated for his timeliness and follow-thru. We have a great CUSTOM TEAM supporting us. Thank you.
We very much appreciate working with Custom Computer Specialists. Your technicians are the IT specialists for this library. I take this opportunity to briefly mention how the library benefits from their work. The entire staff benefits from having the network in good hands. While technical knowledge is important so are the people skills. They are proactive in identifying potential problems and fixes and works well with the library staff. They are personable and friendly yet focused on getting the work done. They all do a good job
I wanted to let you know that my laptop refresh was completed quickly and without incident – thanks again. I wanted to let you know that your technician was prompt, pleasant, professional, and very conscientious. He carefully scheduled his tasks to have the least impact on my work. He is an asset to your team.
I just wanted to say how incredibly helpful, polite, and responsive your techncian is. He has been working in the our office all day and has been wonderful and knowledgeable in doing his job.